Terms - Europe, Middle East, and Africa

Terms of Service

As a consumer who resides in the EEA you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that Airbnb is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers. The European Commission’s online dispute resolution platform is not available for residents of Switzerland or the United Kingdom.

Last Updated: February 10, 2022

Thank you for using QuRated!

These Terms of Service for European Users (“Terms”) are a binding legal agreement between you and QuRated and govern your right to use the websites, applications, and other offerings from QuRated (collectively, the “QuRated Websites”). When used in these Terms, “QuRated,” “we,” “us,” or “Our” refers to the QuRated entity.

The QuRated Platform and associated websites offers an online platform enables users (“Members”) to search for, and book multiple travel related services. Members who publish and offer services such as experiences as defined as “Hosts” and Members who search for, book, or use services are “Guests.” Hosts offer activities, excursions and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). Any host must register an account to access and use these features of the QuRated Platform, and must keep all your account information accurate and up to date regularly. As the provider of the QuRated Platform, QuRated does not own, check, control, offer or manage any Listings, host services, travel or tourism services. QuRated is not a party to the contracts entered into directly between Hosts and Guests, nor is QuRated a travel agency, insurer or an organiser or retailer of travel packages under Directive (EU) 2015/2302. QuRated is not acting as an agent in any capacity for any Member.

We maintain other policies that supplement these Terms such as our Privacy Policy on our websites.

Guest Terms

1. Our Mission.

Our mission is to create a discrimination free world for LGBTQ travellers where you can travel securely to LGBTQ friendly destinations. From LGBTQ or LGBTQ friendly hotels to LGBTQ and LGBTQ friendly experiences we aim to provide you with QuRated (Quality & LGBTQ friendly) hotel, events and experiences booking along with destination content.

Our curation of all businesses we work with aims to ensures your travel is as discrimination free as we can provide.

2. Searching and Booking on QuRated or associated websites.

2.1 Searching. You can search for hotel, event and experience for multiple travel destinations, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search.

2.2 Booking. When you book a service, you are agreeing to pay all charges for your booking including the listing price including any applicable fees shown on the booking summary ‘Total Price’

When you receive the booking confirmation, a contract for services (a "Reservation") is formed directly between you and the service provider. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a service. 

2.3 Accommodation Reservations. An Accommodation Reservation is a limited reservation for the hotel for dates reserved. If you want to stay past checkout date, you need to check availability with hotel and make a new reservation for the extended stay directly with hotel.

2.4 Reservations for Experiences and Other Travel Services. An Experience or other Travel Service Reservation entitles you to participate in, attend, or use that Travel Service. You are responsible for confirming that you, and anyone you invite, meet any minimum age, proficiency, fitness or other requirements. You are responsible for informing the Experience or Other Travel Services provider of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use these Services.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

3.1 Cancellations, Travel Issues, and Refunds. In general, if you cancel a reservation, the amount refunded to you is determined by the cancellation policy that applies to that reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you.

If something outside your control requires you to cancel a reservation, you may be entitled to a partial or full refund under service providers Extenuating Circumstances Policy.

If the Hotel or Travel Service provide cancels, or you experience a Travel Issue, you may be entitled to rebooking assistance or a partial or full refund. You should contact out customer service by email so we can explain your rights to any form of compensation.

3.2 Booking Modifications. Hotels and Guests are responsible for any booking modifications they agree to make via the QuRated Airbnb Platform or direct QuRated customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees or taxes associated with any Booking Modification.

4. Your Responsibilities.

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation or Experience.

For example, this means: (i) you are responsible for leaving a hotel in the condition it was in when you arrived, (ii) you are responsible for paying all Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to any hotel, and (iii) you must act with integrity, treat others with respect and comply with applicable laws at all times.